What can you expect from Gordons Chemists when you Buy Online?
Delivery in 2 days. Carefully packaged orders. Telephone number for Customer Services. Online Shopping as it should be!
On the internet you will find that there are a large number of online retailers – all of whom offer different levels of service. At Gordons Chemists you can be assured that we take Customer Service very seriously indeed, and take great pride in the number of emails that satisfied customers send – thanking us for a job well done!
Gordons Chemists is the largest independently owned pharmacy chain in Northern Ireland. In the past year we have branched out and expanded into Scotland. We are a company with a physical presence on the high street; a company that on a daily basis meets the public. We understand what you expect from us. We understand what you expect from your shopping experience. We understand, because we’ve being selling on the high street for more than 30 years!
You want quality products – and don’t want to compromise on quality just because you are buying over the internet!
All of the products we sell online are identical to those we sell on the high street. Our fragrance and beauty products are bought only from official UK and Ireland suppliers – ensuring that when you buy online from Gordons Chemists you are buying a quality product that is 100% genuine.
See our Online Fragrance Policy for more information.
You don’t want to wait weeks for your order to arrive.
We use Parcelforce Worldwide to deliver your order to you. Parcelforce Worldwide are the UK’s leading courier, and are respected across the world for their reliability. We use Parcelforce to eliminate hassle, and to ensure your satisfaction.
We post orders using Parcelforce Worldwide on a 2 working day basis. Further to that, any orders placed before noon will be dispatched that day. So, placing an order on a Monday morning will usually see it arrive with you on Wednesday! See our Delivery Information for more details.
You want to be able to speak to someone by phone if you have a query concerning your order.
Gordons Chemists Online provides a telephone number for you to call and speak directly to someone in our online team. We take great pride in the small number of queries we are faced with; however when a valued customer has a question for us, we make the effort to give an answer as quickly as possible. For more information on contacting Gordons Chemists, please click the following link: Gordons Chemists Online Contact Info.
You don’t want fancy packaging adding to the cost of your order.
We, as a large chain of pharmacies, go through lots of cardboard. For the packaging of your online order, we re-use this cardboard. This prevents us using more cardboard than we need to, and ensures that we can offer you more competitive prices as we don’t have to add the cost of packaging into our prices!
We only use boxes that are clean and suitable for posting your order. We ensure that any boxes used are of a good enough quality to protect your order from damage during delivery.
You don’t want to place an order, only to find out that the item you want is Out-Of-Stock.
Our website is regularly updated with stock count – meaning that if our website tells you something is in stock – it really is!
Gordons Chemists are proud to be selling online across the UK and Ireland. Although we don’t get to meet our online customers face to face, we still endeavour to provide a quality experience that sees you get you order quickly, cheaply, well-packaged, hassle-free. We’ve learnt what our customers want on the high street – why should online shopping be any different?
On the internet, too many retailers cut corners. Gordons Chemists are proud to offer the same high levels of customer service that our high street customers have come to know and expect from us.